Return Policy

We hope you are happy with your purchase but if something doesn’t quite work for you then don’t worry, we will happily offer you a refund, exchange for something else or credit note (subject to our below terms and conditions).

HOW DO I RETURN OR EXCHANGE AN ITEM?

We have a 14 day returns policy.

Please submit your return request within 14 days.

Login to: Returns Center with your order number and email address. Please allow us up to 24 hours to respond to your returns request.

Once we have assessed your request, you will receive an email stating whether it has been approved. If your request is approved, please follow the instructions as detailed on the email. You must send your return with sufficient time for it to arrive within 14 days of your order date.

We cannot issue refunds, exchanges or credit notes on items returned to us after 14 days of your order, nor on items that were not approved for return. If something is received that is not eligible for return, you can request that it is re-sent to you at your expense.

Please note, items can only be returned to us in their original condition and original brand packaging and must have the Oxygen Boutique Returns Label still attached. Only new, unused and unworn items will be considered for return.

Postage charges for unwanted items are to be covered by the customer.

We strongly suggest using Fedex or DHL if you are ordering Internationally as Royal Mail will take longer to get to you and we have a 14 day returns policy.

We will process returns within 14 days.

Royal Mail 24 is not guaranteed to be next day delivery.

Lingerie, earrings, hair accessories and “Ripple” products are not returnable.

Elvie is not returnable as they are intimate items.

Steamery is not returnable due to hygiene reasons.

Dockatot is not returnable due to hygiene reasons.

Doona products are not returnable.

Frankie Loves Ivy are not returnable.

Sale items at 75% off are not returnable.

Please package your returns well, ensuring your items will not be damaged in transit, Oxygen Boutique are not responsible for any damages occurred during transit. Items that are unsalable on receipt at our warehouse will not be eligible for a refund, exchange or credit note.

For international orders customers are responsible for returns taxes. Please make sure you allow eno